After installing all new fresh windows 8 , I installed zune for my HTC radar ( windows phone 7.5 ) when i connected my device , zune was giving me error cannot connect looks like picture below
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| Windows phone connection error |
Event Log
The description for Event ID 14000 from source WPDMTPDriver cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
MTP WPD Driver
XML VIEW
If it is running, close the Zune software and disconnect your phone.
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">- <System> <Provider Name="WPDMTPDriver" /> <EventID Qualifiers="16385">14000</EventID> <Level>4</Level> <Task>16</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-11-14T08:05:30.000000000Z" /> <EventRecordID>1891</EventRecordID> <Channel>Application</Channel> <Computer>win8</Computer> <Security /> </System>- <EventData> <Data>MTP WPD Driver</Data> </EventData> </Event>
Soltuion
1: Browse to C:\Users\<UserName>\AppData\Roaming\Microsoft\Crypto\RSAInside this folder, delete the directory with named something like S-1-5-21-1234567890-1234567890
Then start Zune. Done!
2 :
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Done now connect your phone and start zune

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Thanks !